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Evidence Guide: PMASUP311 - Operate communications hub

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PMASUP311 - Operate communications hub

What evidence can you provide to prove your understanding of each of the following citeria?

Use communication modes

  1. Turn equipment on/off as appropriate
  2. Charge or replace batteries or arrange maintenance to ensure equipment remains operational
  3. Follow appropriate protocols for each communication mode being used
  4. Select appropriate mode for use
  5. Ensure communication used is safe for environment
Turn equipment on/off as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Charge or replace batteries or arrange maintenance to ensure equipment remains operational

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow appropriate protocols for each communication mode being used

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select appropriate mode for use

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure communication used is safe for environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with incoming communications

  1. Receive communication
  2. Determine action required from communication
  3. Prioritise communication in keeping with all current activities
  4. Decide which communications to action, when and how
  5. Maintain confidentiality as appropriate
  6. Take action required by communication in the current circumstances
  7. Ensure communication reaches its intended destination in an appropriate timeframe
Receive communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine action required from communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise communication in keeping with all current activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Decide which communications to action, when and how

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action required by communication in the current circumstances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure communication reaches its intended destination in an appropriate timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate communications

  1. Translate process issues into communications as required
  2. Identify stakeholders for any required communication
  3. Prioritise communications in keeping with all current activities
  4. Select appropriate communication mode
  5. Communicate as required within an appropriate timeframe
Translate process issues into communications as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify stakeholders for any required communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise communications in keeping with all current activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select appropriate communication mode

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate as required within an appropriate timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify communication

  1. Identify communications which require follow through
  2. Identify communications delayed due to other priorities
  3. Check all required communications have been received
  4. Check appropriate actions have been initiated
  5. Identify cause of non-communication/inappropriate action and take required action
Identify communications which require follow through

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify communications delayed due to other priorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check all required communications have been received

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check appropriate actions have been initiated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify cause of non-communication/inappropriate action and take required action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Use communication modes

1.1

Turn equipment on/off as appropriate

1.2

Charge or replace batteries or arrange maintenance to ensure equipment remains operational

1.3

Follow appropriate protocols for each communication mode being used

1.4

Select appropriate mode for use

1.5

Ensure communication used is safe for environment

2

Deal with incoming communications

2.1

Receive communication

2.2

Determine action required from communication

2.3

Prioritise communication in keeping with all current activities

2.4

Decide which communications to action, when and how

2.5

Maintain confidentiality as appropriate

2.6

Take action required by communication in the current circumstances

2.7

Ensure communication reaches its intended destination in an appropriate timeframe

3

Initiate communications

3.1

Translate process issues into communications as required

3.2

Identify stakeholders for any required communication

3.3

Prioritise communications in keeping with all current activities

3.4

Select appropriate communication mode

3.5

Communicate as required within an appropriate timeframe

4

Verify communication

4.1

Identify communications which require follow through

4.2

Identify communications delayed due to other priorities

4.3

Check all required communications have been received

4.4

Check appropriate actions have been initiated

4.5

Identify cause of non-communication/inappropriate action and take required action

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Use communication modes

1.1

Turn equipment on/off as appropriate

1.2

Charge or replace batteries or arrange maintenance to ensure equipment remains operational

1.3

Follow appropriate protocols for each communication mode being used

1.4

Select appropriate mode for use

1.5

Ensure communication used is safe for environment

2

Deal with incoming communications

2.1

Receive communication

2.2

Determine action required from communication

2.3

Prioritise communication in keeping with all current activities

2.4

Decide which communications to action, when and how

2.5

Maintain confidentiality as appropriate

2.6

Take action required by communication in the current circumstances

2.7

Ensure communication reaches its intended destination in an appropriate timeframe

3

Initiate communications

3.1

Translate process issues into communications as required

3.2

Identify stakeholders for any required communication

3.3

Prioritise communications in keeping with all current activities

3.4

Select appropriate communication mode

3.5

Communicate as required within an appropriate timeframe

4

Verify communication

4.1

Identify communications which require follow through

4.2

Identify communications delayed due to other priorities

4.3

Check all required communications have been received

4.4

Check appropriate actions have been initiated

4.5

Identify cause of non-communication/inappropriate action and take required action

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

select and use appropriate communication modes and protocols under both normal and abnormal plant/process/weather conditions

identify and prioritise communications that are vital to current operations

decide which communications require action and how to prioritise them

identify stakeholders for required communication

verify that communications have been received and any actions initiated

identify problems and take action.

Evidence must be provided that demonstrates knowledge of:

types, application of and protocols for different communication modes

privacy requirements

methods of prioritising communications with other activities

issues requiring communication, with whom, and with what priority

possible actions arising from types of situations and communications

processes and terminology used in the facility

organisation procedures, including those covering:

safety, emergency and hazard control

communications

privacy

release of information to external bodies.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Communication modes

Communication modes will be selected as appropriate from:

radios

phones

email

computer messaging

public address (PA) system

written

verbal